hotwin Casino & Sportsbook Data Care
This page describes what we collect when you use hotwin and how we keep that data protected. We collect information necessary to process your deposits, verify your identity, settle your bets, and support your account. We do not sell your data to marketing firms or use it for purposes outside our core service. Our servers may sit outside your jurisdiction, but we encrypt all sensitive information and maintain access controls.
We operate in supported jurisdictions across Southeast Asia, serving users from Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where local law permits. Our privacy commitments apply equally regardless of your location. We describe below what data we hold, how long we retain it, and how you can request access or deletion.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have questions about our privacy practices, contact our support team.
What data we collect at hotwin
We collect account registration data: your name, email address, date of birth, and phone number. We collect payment data: your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details) and transaction history. We collect identity verification documents: scanned copies of your government-issued ID and proof of address when you request a withdrawal.
We collect behavioural data: your bets, game activity, login times, and device information (IP address, browser type, operating system). We collect this to detect fraud, enforce our terms, and operate our platform. We do not sell this data to third parties or use it for marketing outside hotwin.
We collect communication data: emails and chat messages between you and our support team. We retain these to resolve disputes and improve our service. We also use cookies and similar tracking technology to remember your login preference and session state. You can disable cookies in your browser settings, though some platform features may not work optimally.
Key takeaways
- We collect registration, payment, identity, and behavioural data
- We do not sell data to third parties for marketing
- Encryption protects sensitive information in transit and at rest
- You can request data access or deletion through your account settings
- Cookies track session state; you can disable them in your browser
How we use your data on hotwin
We use your data to operate the platform: process deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer; settle bets; and calculate weekly cashback and referral bonuses. We use it for compliance: verify your identity before withdrawal and monitor for suspicious activity that might indicate fraud or money laundering.
We use your data for customer support: respond to your emails and live chat messages, handle account recovery requests, and troubleshoot technical issues. We use it for analytics: understand which games are popular, which payment methods users prefer, and which markets (Liga 1, Piala Indonesia, esports, slots) drive engagement. We never use your data to build marketing profiles or sell to advertising networks.
We may share your data with payment processors (online payment, e-wallet, mobile banking, etc.) to complete transactions. We may share it with fraud-detection services to protect all users. We may share it with law enforcement if legally required. We do not share it with anyone else without your explicit consent.
We at hotwin keep your data encrypted, limit access to essential staff, and delete it when no longer needed for our service or legal compliance.
Data retention and your rights on hotwin
We retain account data (name, email, payment method) for as long as your account is active. After you close your account, we retain it for seven years to comply with financial and gambling regulations. We retain transaction records (bet history, deposits, withdrawals) for the same period. We delete chat and email support conversations after one year unless they relate to an open dispute.
You have the right to request a copy of all data we hold about you. Log into your account, navigate to Account Settings, and select "Request Data Export". We will prepare a file of your data within ten business days. You also have the right to request deletion of non-essential data. We cannot delete transaction records (required by law), but we can anonymize your personal details if you close your account.
You have the right to update your information. Edit your name, email, or phone number in Account Settings at any time. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. You also have the right to opt out of non-essential emails (promotions, newsletters) through your account preferences, though we will still send transactional emails (deposit confirmations, withdrawal status) as long as your account is active.
Our servers are located outside Indonesia but are subject to the same data protection and encryption standards. We do not transfer your data to countries with weaker privacy laws without encryption. If we change this policy, we will notify you via email and display a notice on our platform.
Contact us about your data privacy on hotwin
If you have questions about our privacy practices or believe your data has been misused, contact our support team. You can reach us via live chat (available during business hours), email (response within one business day), or phone. Include your account email and a description of your concern, and we will investigate.
This privacy policy applies to all users of hotwin, regardless of location. We comply with applicable data protection laws in the jurisdictions where we operate. If you access hotwin from a region with specific privacy requirements (such as GDPR in Europe), those requirements may override our standard practices. Our support team can clarify your rights if you are unsure.
We take data security seriously and review our practices regularly to ensure compliance with applicable law. Your privacy rights are central to how we operate hotwin. If you have feedback on our privacy policy, we welcome your input.